In basic terms, customer experience (CX) is how your clients interface with your organization – it’s the aggregate of their communications and interactions with your brand, from purchasing a... Read more »

The complexity of business systems today is increased by users demanding more features, responsiveness, innovation, and flexibility, with less downtime and service outages. As such, inflexibility, poor performance, and... Read more »

Cloud native applications allow organizations to reap benefits like greater operational efficiencies and higher appreciable revenues. These technologies simplify the work of developers and allow them to focus more... Read more »

A managed service provider (MSP) is an outsourced third-party organization that assumes management and responsibility for a predetermined set of day-to-day IT services to its users. These services include... Read more »

Digital transformation hinges on IT, with ITOps being the glue that binds it together. But with enterprise ITOps struggling to keep up with rapid innovation and agile technologies, what... Read more »

With all the benefits of hybrid cloud architectures, you may be wondering why disaster recovery plans are necessary. After all, if everything’s already cloud-based, what’s to stop you from... Read more »

In recent years, the cloud has become a primary option for IT departments, with many companies moving to public cloud offerings due to their lower operating costs, scalability, and... Read more »

IoT device management refers to managing every process, capability, and tool necessary to effectively support IoT solutions at scale. It includes rapidly and safely onboarding new devices, automatically identifying... Read more »

When businesses think about cloud management, they’re mostly thinking about operations processes like monitoring for performance, maintaining security, and ensuring compliance. These are all essential aspects of running a... Read more »